The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person should demonstrate the ability to:

comply with legislative, organisational, OHS and client requirements to implement cash-in-transit security procedures

check and monitor personnel and goods within the work area to ensure ongoing security is maintained

identify risks and hazards that impact on security of work area and implement necessary controls

use effective communication and interpersonal techniques to accurately and concisely receive and transmit details of security incidents or emergencies when coordinating security responses

operate and check security and communications equipment to ensure operational effectiveness

accurately and legibly document and report operational details, including records of consignment receipt and delivery, incidents, emergencies and occurrences, and potential security risks.

Context of and specific resources for assessment

Context of assessment includes:

a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.

Resource implications for assessment include:

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments, including personal planner and assessment record book

work schedules, organisational policies and duty statements.

Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

Assessment for this unit must verify the practical application of the required skills and knowledge, using one or more of the following methods:

observation of processes and procedures

questioning of underpinning skills and knowledge.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.

Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Required skills

literacy skills to:

identify and comply with legal and procedural requirements, including licensing requirements

read and interpret instructions, procedures, information and signs

record, report and document information

problem-solving skills to:

identify risk factors and assess degree of risk

identify security risk situations

planning and organising skills to manage work tasks to meet operational timeframes

observation and monitoring skills to conduct surveillance of the work area

initiative and enterprise skills to predict consequences, apply contingencies and identify improvements

interpersonal skills to relate to people from a range of social, cultural and ethnic backgrounds and of varying physical and mental abilities

self-management skills to:

communicate using appropriate channels, codes and signals

select and use appropriate personal protective equipment (PPE)

use correct manual handling techniques

technology skills to select and use equipment appropriate to cash-in-transit tasks, including electronic communications and security equipment

Required knowledge

approved communication terminology, codes and signals

Australian standards, regulations, procedures and codes of practice applicable to own role, responsibilities and cash-in-transit tasks

cash-in-transit surveillance and monitoring techniques

details of work area, security procedures, personnel and consignment for delivery or collection

permit and licensing requirements for cash-in-transit operations

principles of effective communication, including interpersonal techniques

principles of effective teamwork

procedures for handling non-conforming consignments

procedures for responding to a violent encounter, including armed robbery

procedures for review and debrief of a security response

procedures to prepare for cash-in-transit operation, including systematic checks and correct strategic positioning and tactics

range of potential security incidents and appropriate responses

risks and hazards posed by the transfer of cash in transit, and related precautions and controls

indicators of potential problems with consignment content, including tampering

situations requiring support or assistance

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information may relate to:

client instructions

codes of practice, including the National Standards for Manual Handling and the Industry Safety Code

emergency procedures

material safety data sheets (MSDS)

operations manuals and job specifications

quality assurance procedures

manufacturer specifications

standards and certification requirements

supplier instructions

workplace policies and procedures.

Organisational requirements may relate to:

access and equity policies, principles and practices

business and performance plans

client service standards

code of conduct and code of ethics

communication and reporting procedures

complaint and dispute-resolution procedures

emergency and evacuation procedures

employer and employee rights and responsibilities

information that must be recorded

OHS policies, procedures and programs

own role, responsibility and authority

privacy and confidentiality of information

procedures for checking personnel and vehicles

quality assurance and continuous improvement processes and standards

requirements for checking container seals

resource parameters and procedures

roles, functions and responsibilities of security personnel

statutory reporting

storage and disposal of information.

Legislative requirements may relate to:

Australian standards and certification requirements

licensing and permits for firearms

licensing requirements for handling and carrying particular classes of goods

relevant state and territory regulations and legislation covering:

firearms

OHS

privacy

surveillance.

OHS requirements may relate to:

controlling and minimising risks

correct manual handling, including shifting, lifting and carrying

duty of care

emergency procedures

first aid

identifying, assessing and reporting risks and hazards

monitoring the work environment

non-conforming or suspicious consignments

safety of self and others

safe use and maintenance of security equipment

site access and security

teamwork and back-up support

two-way radio

using PPE, such as:

firearms

gloves

safety headwear and footwear.

Recorded receipt and deliverydetailsmay include:

consignment details

identification of carrier

identification of receiver

identification of vehicle.

Checks of consignmentmay relate to:

confirming that container seals are correctly applied

confirming that the audit trail is preserved

identifying loose goods

identifying signs of tampering

identifying potential fire hazards

identifying unsealed consignments

identifying suspicious consignments, such as unusual positioning.

Risks to consignment may relate to:

hazards

high-risk locations

loss through negligence

security of work site

theft

weather.

Reports:

may be:

verbal

written

may relate to:

discrepancies in consignments

faulty equipment

incidents, emergencies and occurrences

operational outcomes

potential security risks and hazards.

Relevant persons may include:

authorities

clients

management

members of the public

police

private security personnel

public sector security personnel

security consultants

specialist or technical staff

supervisor

team members.

Communication channels and processesmay relate to:

direct line supervision paths

established communication protocols

lateral supervision paths

organisational communication networks

use of mobile and fixed telephones

use of two-way radio

verbal and non-verbal communication procedures, such as:

call signs

coded messages

hand signals

phonetic alphabet

procedure words for radio telephone communication

use of abbreviations.

Security equipment may include:

access control systems

alarm systems

digital versatile discs (DVDs), video cassette recorders (VCRs) and webcams

earpiece

electronic equipment

mobile and fixed telephones

portable and mounted two-way radio

public address system

surveillance cameras.

Potential security risks may include:

consignment unsealed, in unusual position or displaying evidence of tampering

firearms handling

hazardous or dangerous goods and materials

inappropriate security maintenance requirements

inclement weather

loose goods

packages, goods, baggage or cargo left unattended or tampered with

persons carrying weapons

persons causing a public nuisance

persons behaving suspiciously

persons in emotional or physical distress

persons under the influence of intoxicating substances

persons with criminal intent

persons, vehicles and equipment in unsuitable locations

possible breakdown in security procedures

potential fire hazards

suspicious or unattended vehicles in areas not designated for parking

suspicious packages or substances

terrorism

uneven ground, steps or road surfaces

vehicular and pedestrian traffic

violence or physical threats.

Security procedures may include:

activating and de-activating security systems and devices, such as:

access control systems

alarm systems

ATM vaults

digital versatile discs (DVDs), video cassette recorders (VCRs) and webcams

surveillance cameras

time-delay devices

two-key safes

armed robbery response

checking authorisation of personnel and vehicles in secured area

security of consignment

protecting clients

security of buildings, pavement routes, exits, entrances, thoroughfares and vehicles

security of storage areas

vehicle accident response.

Interpersonal techniques may involve:

active listening

being non-judgemental

being respectful and non-discriminatory

control of tone of voice

cultural awareness and sensitive use of language and concepts

demonstrating flexibility and willingness to negotiate

giving constructive feedback

providing sufficient time for questions and responses

using plain English

using positive body language

using questioning, reflection and summarising to clarify understanding.